PB888 FAQ —
Your Questions, Answered

You must be 21 years of age or older to register and play on PB888. This is in line with Philippine regulations governing online gaming. PB888 takes age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. If you're not yet 21, please do not attempt to register.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your PB888 account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you don't receive the reset message, check your spam folder or contact PB888 support at [email protected] — displayed as plain text, not a clickable link.

No. PB888 strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or devices — is a violation of PB888's Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created by mistake, contact support immediately to resolve it.

PB888 may require identity verification (KYC — Know Your Customer) before processing larger withdrawals or as part of routine compliance checks. You'll be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's license) and a selfie holding the ID. Verification is typically completed within 24 hours. This process protects your account and ensures your winnings are paid to the right person.

PB888 supports a wide range of Philippine payment methods to make depositing as convenient as possible. You can fund your account using GCash, PayMaya, BPI online banking, BDO online banking, Metrobank, and other major local e-wallets and bank transfers. All transactions are processed in Philippine Peso (₱) so there's no currency conversion needed. The available methods may vary slightly depending on your account status and region.

The minimum deposit on PB888 is designed to be accessible for all Filipino players. Minimum amounts may vary by payment method — GCash and PayMaya deposits typically have a low entry point so you can start playing without committing a large amount upfront. Check the deposit page inside your PB888 account for the current minimums per payment channel. There is no maximum deposit limit for verified accounts.

Most deposits via GCash and PayMaya are credited to your PB888 account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take slightly longer depending on the bank's processing times — usually within 15 to 30 minutes during business hours. If your deposit hasn't reflected after an hour, take a screenshot of your payment confirmation and contact PB888 support with the transaction reference number.

Yes. PB888 uses SSL encryption across all pages and payment flows to protect your financial data. Your deposit details are never stored in plain text, and PB888 does not share your payment information with third parties. All transactions go through secure, verified payment gateways. For additional peace of mind, always make sure you're on the official PB888 domain before entering any payment details.

Log in to your PB888 account, go to the Withdrawal section, select your preferred payout method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you want to withdraw, and confirm the request. PB888 processes withdrawal requests promptly — most are completed within a few hours. Make sure your account is verified (KYC complete) to avoid delays on larger withdrawal amounts.

PB888 aims to process all withdrawal requests as quickly as possible. GCash and PayMaya withdrawals are typically completed within 1 to 3 hours. Bank transfers to BPI, BDO, and Metrobank may take up to 24 hours depending on the bank's processing schedule. Withdrawals submitted during weekends or Philippine public holidays may experience slight delays. You'll receive a notification once your withdrawal has been processed.

A withdrawal may be placed on hold for several reasons: your account KYC verification is incomplete, there is an active bonus with wagering requirements not yet met, the withdrawal amount exceeds your current verified limit, or a routine security review has been triggered. Log in to your PB888 account to check for any pending verification tasks or notifications. If everything looks clear on your end, contact support with your withdrawal reference number for a status update.

PB888 does not charge platform-side withdrawal fees for standard transactions. However, your bank or e-wallet provider (GCash, PayMaya, BPI, etc.) may apply their own transfer fees depending on the transaction type and amount. PB888 recommends checking your payment provider's fee schedule if you want a full picture of any charges that may apply on the receiving end.

PB888 offers a welcome bonus for newly registered Filipino players. The bonus is credited to your account after your first qualifying deposit. The exact bonus amount and terms — including minimum deposit, wagering requirements, and eligible games — are detailed on the Bonus page. PB888 recommends reading the bonus terms carefully before claiming so you understand how to convert the bonus into withdrawable cash.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you need to place a total of ₱5,000 in bets using that bonus before it becomes withdrawable. Different PB888 games may contribute differently toward meeting the wagering requirement — check the Bonus page for the contribution rates per game.

Yes. Beyond the welcome bonus, PB888 regularly runs reload bonuses, cashback promotions, and game-specific tournaments for existing players. Reload bonuses reward you for topping up your account, while cashback promos return a percentage of your net losses over a defined period. Promotions are updated frequently, so check the Bonus page often to make sure you don't miss out on the latest offers available to Filipino players.

In most cases, once a bonus has been activated and wagering has begun, it cannot be cancelled without forfeiting the bonus balance. If you claimed a bonus by mistake and have not yet placed any bets, contact PB888 support as soon as possible — the team may be able to remove the bonus before any wagering activity occurs. Always review bonus terms before claiming to avoid situations where the bonus restricts your ability to withdraw.

PB888 offers a focused lineup of high-quality online games built for Filipino players: Ocean King Jackpot, Jackpot Bingo, Color Prediction, Blocky Block, and Monster Fight. Each game has its own mechanics, betting ranges, and bonus features. Visit the Game page for a full overview of every title currently available on the platform.

Yes. All PB888 games use certified Random Number Generation (RNG) systems to determine outcomes. This means every result — whether it's a bingo draw, a color prediction outcome, or a monster battle result — is completely random and cannot be predicted or manipulated. PB888's game technology is regularly reviewed to ensure fairness and integrity. You can learn more about how the platform's games work on the Game Technology page.

PB888 may offer demo or practice modes for select games, allowing you to get familiar with the mechanics before wagering real Philippine Peso. Availability of free-play mode depends on the specific game. Check the individual game page for details. Note that winnings from demo play cannot be withdrawn — only real-money bets generate real cash prizes.

Visit the App page on the PB888 website for download instructions. The PB888 app is available for both Android and iOS devices. Android users can download the APK directly from the PB888 app page — make sure to allow installation from unknown sources in your phone settings if prompted. iOS users can install the app via the link provided on the app page. The PB888 app gives you full access to all games, deposits, withdrawals, and bonuses from your mobile device.

Yes, the PB888 app is completely free to download and install. There are no subscription fees or download charges. You only spend money when you choose to deposit and place bets within the app. The app is optimized for Philippine mobile networks — it runs smoothly on Globe and Smart LTE connections and doesn't require a high-end device to perform well.

No. Your existing PB888 account works across all platforms — browser and app. Simply log in to the PB888 app using the same credentials you use on the website. Your balance, bonuses, game history, and account settings are all synchronized in real time. If you don't have an account yet, you can register directly through the app or via the Register page.

PB888 uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and the platform. Personal information is stored securely and is never sold to third parties. PB888 complies with applicable data protection regulations and maintains strict internal access controls on player data. For full details on how your information is collected, used, and protected, read the Privacy Policy.

PB888 is committed to promoting safe and responsible gaming for all Filipino players. The platform offers deposit limits, session time reminders, and self-exclusion options for players who feel they need a break. If you or someone you know is experiencing gambling-related issues, PB888 encourages reaching out for help. Visit the Responsible Gaming page for a full overview of available tools and support resources. Remember: gambling should always be entertainment, not a financial solution.

If you wish to take a break or permanently close your PB888 account, contact the support team at [email protected] (plain text — not a clickable link) and request a self-exclusion or account closure. PB888 will process your request promptly. During a self-exclusion period, you will not be able to log in, deposit, or place bets. Any remaining balance at the time of closure will be returned to your registered payment method after standard verification checks.